Net Banking Frequently Asked Questions (FAQ) What is Net Banking? Net Banking is a service that allows you to access your bank accounts using a PC (personal computer) connected to Internet. Banking on the Internet is like having a bank branch on your desktop. You can access your bank any time, from any place. Who is eligible for Catalunya Caixa RetailNetBanking? All individual Catalunya Caixa customers (account holders) are eligible for getting Retail Net Banking access for their Catalunya Caixa accounts. How do I access Catalunya Caixa Retail Net Banking? All individual Catalunya Caixa customers (account holders) are eligible for self registering Retail Net Banking access for their Catalunya Caixa accounts. . After processing your application form, we will enable your Net Banking access and issue passwords to you. You will get two passwords for using Catalunya Caixa Net Banking, login password and Soft / Hard Token. You need to use these passwords along with your Catalunya Caixa Net Banking User ID to access Catalunya Caixa Net Banking. To access Catalunya Caixa Net Banking you need to have a PC (personal computer) with Internet browser (e.g. Internet Explorer), which should be connected to the Internet. Minimum requirements:
What is my User ID & Password for Catalunya Caixa Retail Net Banking? You can choose your own user id when you do the self registration. You can choose your own password when you do the self registration. Login password should be used to log into the Net Banking system and Hard / Soft Token is the second level password required for authorising certain transactions. Once you are authorised by entering your login password provided by Catalunya Caixa, we recommend you change your passwords to the ones convenient to you. You can change your password after logging in. Please ensure that you follow the tips suggested under security tips. What is Authorization Password? Catalunya Caixa Net Banking has two level passwords for enhanced security of your accounts. Authorization password is the second level password that you need to enter to do certain transactions. How do I access French / English version of Catalunya Caixa Net Banking? After logging in Net Banking, you can select the language option. Please logout after changing the language and re login to access the system in your preferred language. When can I use Catalunya Caixa Net Banking services? With Catalunya Caixa Net Banking, you have access to your account information 24 hours a day, 7 days a week. You will be informed online in case our system is down due to certain maintenance reasons. What accounts can I access through Catalunya Caixa Net Banking? What can I do on Catalunya Caixa Retail Net Banking? Current / Savings Account:
Call Deposit:
Fixed Deposit:
Loan:
Credit Card:
Other Transactions:
We recommend you explore the demo to experience the features of Catalunya Caixa Retail Net Banking. When will my transactions affect my account? Most of the transactions will be executed instantly, some others will take some processing time. The time required to execute a particular transaction will be informed to you when you complete the transaction. In case your transaction is not executed on time, please contact us and provide the transaction details along with the ‘transaction reference number’. Why do I get the message "Your valid session already exists"? You will get this message if you close the browser window without logging out of Net Banking and try to log in again within 5 minutes. Please try to login after 5 minutes. If the Problem still persists please contact the Bank. Is there any charge for using Catalunya Caixa Net Banking? No. Currently, we offer Catalunya Caixa Net Banking free to all our customers. However, there may be charges for certain features like external funds transfer, standing instruction set up, etc. You will be informed about the relevant charges before the transaction is completed. What happens if I forget my password? How secure is Catalunya Caixa Net Banking? Security of your accounts is our top priority. Catalunya Caixa uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, timed log-out and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information.
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